Question 1

Custom vs. Off-The-Rack?

Accepted Answer

Fabric Selection - The client will choose and make the deision on their fabric selection for their made-to-measure suit.
Lining Selection - The client can add a personal touch on their suit by adding a cool lining from over 100 in-house selections or a custom lining from hi-res photos to highlight a memorable event.
Perfect Fit - The measuring process consist of 25-30 measurement to precisely capture 
Monogram - The client will choose monograms for their shirt, interior of the jacket and underneath the collar is so desired.
Craftsmanship - Our cut, make, trim (CMT) house has years of experience in the business.  All of our jackets are designed with Full Canvas construction.  The purpose of the canvas interlining is to give the suit jacket support and shape, a bit like a skeleton.
Custom Options - The client will choose from an array of buttons, jacket styles (single or double breast), lapels (notched, peaked or shawl), belt loops or no belt loops, cuff or plain bottom to name a few.

Question 2

What takes place at an appointment?

Accepted Answer

The client's appointment will consist of history of the Robert Jamison Collection and the steps needed to design your suit from our collection.  We will discuss fabric selections, garment styles and collection approximately 25 measurements from our clients for garment construction.  Once the order has been submitted, clients can expect to receive their made to measure garment within 4 – 6 weeks.

Question 3

What should I bring to my appointment?

Accepted Answer

Clients should bring their best fitting suit and shirt.  If you are not able to bring these items we can still accurately take your measurements.

Question 4

How do I retrieve my finished garments?

Accepted Answer

Once you receive notice that your garment(s) is ready for pickup click here (javascript:void(0))to schedule a pick day and time.

Question 5

What is the return policy?

Accepted Answer

Garments cannot be returned or exchanged due to tailoring to the clients’ specific needs. However, alterations of any garment that is purchased will be provided locally.

Question 6

What is the cancellation policy?

Accepted Answer

If you need to make any changes after the order is placed, contact us within 48 hours. However, once an order has been placed there are no cancellations.